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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at empireofficialshop@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at empireofficialshop@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at empireofficialshop@gmail.com.

Refund Policy

The company EMPIRE (hereinafter referred to as “we”, “our” or “us”) is committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, you may request a refund subject to the following conditions.

1. General Refund Conditions

To be eligible for a refund:

  • The product must be unused, undamaged, and returned in its original packaging.

  • The refund request must be made within 14 days of receiving the product.

  • A completed refund request form must be included with the returned product.

2. Refund Process

  • Contact our customer service: Email us at empireofficialshop@gmail.com to request the refund form.

  • Complete the form: Fill in all sections of the form and include it in the return package.

  • Return the product: Return postage costs are the responsibility of the customer, except in cases of faulty products or an error on our part.

  • Processing: Once the returned product is received and inspected, we will notify you by email regarding the approval or rejection of your refund request.

3. Exceptions

Refunds will not be granted in the following cases:

  • Products that are used, damaged, or incomplete.

  • Returns made after the 14-day period without prior agreement.

  • Promotional items or products marked as non-refundable at the time of purchase.

4. Refund Timeframe

If your refund is approved, it will be processed using the same payment method used for the original purchase, within 10 working days.

5. Return Address

Returns must be sent to the address provided on the form. Please ensure you use a tracked delivery service to avoid any loss.

6. Changes to the Refund Policy

We reserve the right to amend this policy at any time. Any changes will be posted on our website.